Food Panda mostly partners with a wide variety of restaurants and provides users with their best effort in services.
Discounts and Promotion Codes are usually offered and users can track the status of their order with a road map.
User friendly Interface leads users to the easy application for ordering their desired menu.
Service fees and delivery fees are calculated according to routing distance which can increase overall cost.
Users outside the specific range can’t order because of their routing policy.
Some menu items are not provided according to their privacy and policy.
Information of featured menu items are not consistently updated each time.
Grab is known as a multi-service platform and Grab Food is one of its services.
It also features wide restaurant selection, convenient ordering, live order tracking with considerable delivery services.
It also includes service fees and delivery costs which can affect overall costs.
Variable delivery time must be considered this time since unstable information is reported to the users.
Only cash on delivery systems are the best remaining choice for the users for their payment options.
Number of registered food restaurants and shops is lower than that of Food Panda.
Insufficient communication support between the application and restaurants is a critical issue.
menu items
payment method
information delivery
price
After conducting research, I identified several key usability issues that could be improved to create a better user experience.
Users also requested features such as more accurate delivery time estimates and the ability to cancel an order directly through the app after it has been placed.
age
25
occupation
Student
location
Ahlone, Yangon
"I want a simple way to check menu availability and order ahead, so I can spend more time studying and less time waiting."
Busy class schedule leaves little time to visit cafés.
Orders only when he has free time or skips buying coffee altogether.
Favorite menu items are often sold out before he arrives.
Calls the café or takes the risk of visiting without knowing availability.
No real-time information about available menu items.
Checks social media pages or contacts the shop for updates.
Long queues during peak hours waste valuable study time.
Avoids busy hours or waits in line despite the delay.
age
occupation
location
"Every minute I spend waiting is a minute taken away from my students."
Busy work schedule leaves little time to visit cafés.
Places orders during short breaks or asks someone else to pick them up.
Needs snacks delivered on time for her students.
Orders early and contacts the shop to confirm delivery time.
Popular bakery items may sell out before she orders.
Orders as early as possible or chooses an alternative menu.
Unexpected delays affect her teaching schedule.
Adds extra waiting time to her plans or changes pickup times.
primary
secondary
neutrals 1
neutrals 2
